FAQ
Why are your release dates different to other sites I've visited?
Many websites allow their customers to order products online that are in the early stages of manufacturing at a reduced price, usually called pre-orders. Most sites, however, cannot promise delivery earlier than the retail outlets, as they will be supplied at the same time as the stores at best and sometimes much later.
What region are Silvervision.co.uk products?
The two main world standards for video are PAL & NTSC. PAL tends to be used in European countries, whereas NTSC is used in the both North and South America.
These standards are mostly incompatible, although some players will play multiple formats, so please check your manual, or with the manufacturer if in doubt.
The DVDs, UMDs and Blu-rays on sale on Silvervision.co.uk are PAL Format only. Our DVDs are Region 2. Silvervision.co.uk only supplies customers in the UK, Eire and the rest of Europe.
How can I buy?
We accept the following credit and debit cards:
The quickest and most convenient way to buy is through the website. However if you would prefer to place your order over the phone then you can telephone our Customer Services team on 0208 292 4875 (for International calls please dial: 0044 208 292 4875), or fax your orders to us on 0208 805 9000 (for International faxes please dial: 0044 208 805 9000).
Or you can pay by cheque/postal order. If you are in the UK you can send a cheque in British Pounds sterling, made payable to 'Mega Mail'. Cheques should be drawn on a UK Bank. Please write your name and address on the back of the cheque. The address to send your payment to is:
Mega Mail
The Lighthouse
1 Aden Road
Enfield
Middlesex
EN3 7SE
United Kingdom
Those not in the UK should follow the above advice for UK cheques, but should instead send a Money Order or banker's draft.
Please note, we suggest you do not send cash through the post, as no responsibility can be taken for this.
Is it safe to use my credit/debit card?
Silvervision.co.uk is a Secure Shopping Guaranteed site. Shopping with us means you are protected by our secure transaction procedures. Most banks and credit card providers provide some cover for unauthorised use of your card; please check with them for your coverage of liability.
Using our secure server means your credit card details are encrypted before being sent over the internet. Credit Card details are stored on a separate secure server.
Your personal details are also stored securely, and certainly never passed on or sold to any other company.
What about other currencies?
Our site allows you to shop in UK sterling or Euros. To choose the currency, simply click on the flag or symbol at the top of the screen and all prices will instantly convert to the currency and language of your choice. Please note that prices on our site are set by us and will not necessarily follow the international exchange rates.
Is proof of age required?
All our titles are classified by the British Board of Film Classification. Many of the titles we sell carry a classification of 15 or 18. We are required by law not to sell classified videos to anyone under the age stated on the item. When you submit an order you are verifying that you're the right age to purchase what you've got in your basket.
How much is delivery?
Standard delivery is free of charge in the UK and Europe.
We do not dispatch or deliver to any country outside Europe. Specifically this refers to North and South America, Canada, Australasia, Asia and Africa.
We dispatch most orders by Royal Mail, using 'Recorded Delivery' if applicable. Occasionally we will use a Carrier and a signature will be required on delivery. Please advise us if there is a problem with this or the location of your address.
Delivery promise
If the goods are in stock we will dispatch your order right away.
If goods are lost or damaged in transit please call or email.
If goods arrive damaged, please retain the product and contact us within 7 days of receipt.
How do I keep track of my order?
You can check the status of your order any time by reviewing your order history. You may need be asked to enter your e-mail address and password. Proceed to the Account Maintenance page to view the status of your orders and to get other account information.
If in stock all orders should be dispatched within 24 hours. Please help us out by allowing:
before contacting us regarding a missing or delayed product. Should you have any problems with your order please contact our Customer Services on 0208 292 4875
Returns Policy
At Silvervision.co.uk we want you to be happy every time you shop with us so we make our returns policy simple. If the goods we deliver are not what you ordered, are damaged, defective or the delivery is an incorrect quantity you must notify us of the problem within 30 days of receiving the order. We can either offer a refund or replace the item for you. In line with UK Distance Selling Regulations you may return the goods to us in their original condition within 30 days of your order for a complete refund. If you've received the wrong item or it's damaged we'll reimburse the postage costs incurred in returning the item.
For all sealed media packs e.g. DVD, Blu-ray or UMD the items must be unopened with the license seal still intact. The goods need to be returned in mint condition and with the delivery note or invoice listing your unique order number and your name and address. For your own protection we advise you to return items by recorded delivery. If the item had a tag on it we'll only refund if these have not been removed.
Our address for returns is:
Silvervision.co.uk
P.O Box 148
Enfield
EN3 4NR
United Kingdom
Charges
If an item is returned that does not comply with terms and conditions, we will not refund you. The item will be returned back to you at your expense. You will be notified of this and other associated charges.
Your statutory rights are not affected.
Your Statutory Rights
Where an item has a fault that was present when it was delivered, you have the right to reject it provided you do so reasonably quickly and, in any event you have the right to a repair or replacement (or a full or partial refund where repair or replacement is not available). These rights do not apply in respect of fair wear and tear, misuse, and accidental damage or where you decide you no longer want the item.
Non-Receipt of Goods
If you do not receive goods ordered by you within 30 working days of the date on which you ordered them you must notify Clear Vision in writing at the Clear Vision contact address of the problem.
If you notify a problem to Clear Vision under these conditions, Clear Vision will, at your option, either:
Cancelling an item
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. However, we regret that we cannot accept cancellations of contracts for the purchase of video, DVD, audio, video games and software products where the item has been unsealed.
Should you have any problems with your order please contact our Customer Services on 0208 292 4875
Customer Service
Please phone us on
t. 020 8292 4875
Or email
e.
VISA, VISA Elektron, Delta, Mastercard, Maestro
